Return Policy
Thank you for shopping with DesignStoreLK. We want you to have a satisfactory shopping experience with us. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and transparent return policy. Please read this Return Policy carefully before making a purchase.
- Eligibility for Returns
1.1 Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within [number of days] days of receiving the order. We will arrange for a return and replacement or issue a refund as per your preference.
1.2 Incorrect Product: In the event that you receive an incorrect product different from what you ordered, please contact us within [number of days] days of receiving the order. We will arrange for the return and exchange of the incorrect item with the correct product.
1.3 Change of Mind: If you change your mind about your purchase and wish to return an item, you may do so within [number of days] days of receiving the order. However, please note that certain products, such as personalized or customized items, may not be eligible for returns due to their unique nature.
- Return Procedure
2.1 To initiate a return, please contact our customer support team at [Your Contact Email] or [Your Contact Phone Number]. Provide the following information:
- Order number
- Reason for the return
- Condition of the product (for defective or damaged items, please include photos)
2.2 Our customer support team will review your request and provide you with further instructions on how to proceed with the return.
2.3 For eligible returns, we will provide you with a return shipping label or instructions on where to send the product. Please package the item securely to prevent damage during transit.
- Return Conditions
3.1 The returned product must be in its original condition, including all original packaging, tags, and labels.
3.2 For defective or damaged items, the product must not have been misused, abused, or subjected to improper care.
3.3 Refunds or replacements will be processed after we receive and inspect the returned item.
- Refunds and Exchanges
4.1 Refunds: Once your returned item is received and inspected, we will process the refund back to your original payment method within [number of days] days. Please note that the processing time for the refund may vary depending on your payment provider.
4.2 Exchanges: If you requested an exchange for a defective, damaged, or incorrect item, we will ship the replacement product as soon as possible after receiving the returned item and completing the necessary inspections.
- Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or customized items made specifically for you
- Perishable goods
- Gift cards
- Shipping Costs
For eligible returns of defective, damaged, or incorrect items, DesignStoreLK will bear the return shipping costs. However, for change-of-mind returns, the customer is responsible for covering the return shipping expenses.
- Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at [Your Contact Email] or [Your Contact Phone Number].
Thank you for your cooperation, and we hope you enjoy your shopping experience at DesignStoreLK!